Privacy Policy

Introduction

This Privacy Policy explains how Planwise LLC ("we"), the operator of Planeta Pagos, may collect, use, share, and protect your information when you use our website, app, waitlist, support channels, and related services.

Planeta Pagos is designed as a non-custodial wallet. We do not need your recovery phrase or your private keys, and you should never share them with us.

Data controller

For the website, support, waitlist, and services operated directly by Planeta Pagos, Planwise LLC acts as the controller of your information.

Some integrated services are provided by external partners who may act as independent controllers or processors under their own privacy policies (for example, our payment and identity-verification provider).

What data we collect

We may collect contact details such as your email, support messages, preferences you provide on the waitlist, device and browser information, IP address, analytics data, and information submitted through forms.

For services enabled by external partners — such as receiving payments, converting to USDT, or withdrawing to your bank account — those providers may collect identity, verification (KYC), and transaction data directly.

What we never collect

Because Planeta Pagos is non-custodial, we never collect or store your recovery phrase or your private keys. That information is generated and stored only on your device. We cannot sell or share what we don't have: we have no control over your keys or your wallet.

How we use your data

We use your information to operate and improve Planeta Pagos, respond to support requests, manage waitlist access, communicate updates, protect the platform, prevent abuse, and comply with legal obligations.

We may also use aggregated or de-identified information to understand product performance and improve the user experience.

Third-party services and processing

Planeta Pagos may rely on trusted third parties for payment infrastructure, currency conversion access (on-ramp/off-ramp), compliance screening, analytics, hosting, communication tools, and customer support.

Your use of those services may be governed by each provider's own terms, policies, data practices, and compliance checks.

How we share information

We may share information with service providers, professional advisers, compliance partners, law enforcement, or regulators where necessary to operate the service, protect users, investigate abuse, or comply with the law.

Legal basis for processing

Where EU, UK, or equivalent data-protection law applies, we may process your personal data based on contract performance, legitimate interest, your consent, a legal obligation, or the protection of rights and security.

Where processing depends on your consent, you may withdraw it at any time, though this may affect your access to certain features.

Data retention

We keep your personal information only for as long as reasonably necessary for the purposes described in this policy, including support, legal, accounting, security, and dispute-resolution purposes. Retention periods may differ when information is processed by external partners.

Security

We use reasonable technical and organizational measures to protect your information. However, no internet, blockchain, software, or storage system can be guaranteed to be completely secure. You are responsible for protecting your device, private keys, recovery phrase, passwords, and account access.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information, or to receive a copy of it. You can send your request to hola@planetapagos.com; we may need to verify your identity before acting on it.

Cookies

Our website may use cookies, analytics tools, and similar technologies to operate the site, remember your preferences, understand traffic, and improve performance.

International data transfers

Your information may be processed in the United States or in other countries where Planeta Pagos or its service providers operate. Where required by law, we will use appropriate safeguards for international data transfers.

Minors

Planeta Pagos is not directed at anyone under 18, and we do not knowingly collect data from minors.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised update date.

Contact

If you have questions about this policy, write to us at hola@planetapagos.com.